Return Policy
 
We stand behind the products we provide. If you have a return, please review our policy below:  

Defective product: should you receive a defective product you can return it to us within 30 days of delivery. The item must be unused, unmarked, and accompanied with the original packaging. We will arrange for prepaid pick-up or provide you with a UPS or FedEx account number for shipment.

Incorrect product (our error): you may return any incorrect item that we shipped within 30 days if it is in the original packaging, unused, undamaged, and in saleable condition. Returns received after 30 days may be subject to a 25% restocking fee. We will arrange for prepaid pick-up or provide you with a UPS or FedEx account number for shipment.

Incorrect product (customer error)you may return any incorrect product listed as a Stock item within 30 days. All returns are subject to a 25% restocking fee, 35% if received after 30 days. All items must be in the original packaging, unused, undamaged, and in saleable condition. Return shipping is the customer's responsibility and will not be accepted if shipped C.O.D. Please see the Returns Process below for information on how to request a return.

The product types below have the following return restrictions:

Mfr Direct: these products are subject to manufacturer restrictions and typically are not returnable. 

14-21 days: these products are special ordered and not returnable

Expiration dated products: these products will only be accepted if the remaining shelf life is 12 months or greater and the item does not require refrigeration. All items must be in the original container and free of labels and other markings. Certain manufacturer restrictions may apply.

Pharmaceutical Pedigree: these products are not returnable

Upholstered items (i.e. Tables, Stools, Chairs): these products are not returnable.

Discontinued items: if the item you ordered has been discontinued at any time it is not returnable.

Custom products: sold on a “Final Sale” basis only. No cancellations, returns, or credits are allowed.